In Twaali (the “Platform”), a digital platform developed and owned by Keyzsoft LTD (“we,” “us,” or “our”), protecting your privacy and ensuring the security of your personal information is our top priority. This policy outlines our practices regarding the collection, use, protection, and disclosure of information obtained from our customers and users.
Twaali provides this privacy policy to familiarize you with our guidelines and protocols regarding the acquisition, use, protection, and disclosure of personal information obtained during your interactions with our website, available at https://twaali.com/ (“the Site”), including all of our affiliated sites, subdomains, applications, browser extensions, and additional services we offer (collectively referred to as “our Service”), within our clients’ framework, vendor, and partner collaboration. Furthermore, this privacy policy outlines your rights and choices regarding your personal information and provides instructions on how to contact us to update your contact details or seek clarifications about our privacy practices.
In addition to the measures detailed in this privacy policy, we may handle personal information on behalf of our business clients as part of the service. In this capacity, we process such personal information as data processors acting on behalf of our business clients, who bear the responsibility for data processing. For insights into how the business client handles your personal information, please refer to their privacy policy.
Below are the sections outlined:
Information Collection
Personal Information You Provide
Personal Information Collected from Connected Social Media Accounts
Personal Information Automatically Obtained from Your Interactions with the Service
Use of Information
Sharing of Information
Information Security
Your Rights
Children’s Privacy
Changes to the Privacy Policy
General Data Protection Regulation (GDPR) and UK Data Protection Laws
Contact Us
Information Collection:
This privacy policy defines “personal information” as any data related to a specific or identifiable individual. We collect personal information associated with you from various sources detailed below.
Where applicable, we specify the necessity and rationale for providing your personal information, along with the potential implications of not complying. Failure to provide the required personal information may hinder your ability to use our service if such information is necessary for service provision or if legal obligations mandate its acquisition.
Personal Information You Provide:
Registration:
If you wish to access specific restricted areas of the site or request marketing materials, you may need to register as a user and provide Twaali with the following personal information: your name, email address, phone number, full username, password, city, and time zone.
Customer Support:
We may collect information from your interactions with our customer support team or any other communications you initiate with us, along with their contents.
Making a Purchase:
When conducting transactions through the service, you will be required to provide personal information such as your credit card number and billing address.
Social Media:
We may request your username, account identifiers, social handles, time zones, and email address to enable posting on your social media platforms.
Other:
Additionally, we may collect your contact details in the context of customer, vendor, and partner relationships.
Personal Information Collected from Connected Social Media Accounts:
We use the information collected to enrich our services by analyzing, improving, and customizing them to align with your preferences and social media interactions. This includes communicating with you through social media channels to provide support or share information about our services, in addition to customizing the content and ads you encounter based on your interests and behavior on social media.
Moreover, we may offer you the opportunity to link your social media accounts (such as Twitter, Facebook, Instagram) to our services. By doing so, we can collect and use the accessible personal information from these accounts to enhance and fully personalize your experience.
X (formerly Twitter):
Twaali may enable you to link your X profile with your Twaali account, in which case we will obtain specific information from X regarding your account. This may include your profile information such as name, username, profile picture, bio, location, and contact information like an email address (if available). Additionally, we can access your tweets, replies, likes, retweets, followers, and the list of people you follow, to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
Facebook:
Twaali may allow you to connect a Facebook profile with your Twaali account, in which case we will obtain certain information from Facebook regarding your account. This may include profile information such as name, profile picture, gender, age or date of birth, language, and contact information like an email address and phone number. Additionally, we can access your posts, comments, likes, photos, videos, friends, and connections, along with your activities and interactions on Facebook, to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
Instagram:
Twaali may enable you to connect an Instagram profile with your Twaali account, in which case we will obtain specific information from Instagram regarding your account. This may include profile information such as name, username, profile picture, bio, photos, videos, comments, likes, followers, and the list of people you follow. Additionally, we can access posted stories and interactions with them, to the extent permitted under applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
TikTok:
Twaali may enable you to connect a TikTok profile with your Twaali account, in which case we will obtain specific information from TikTok regarding your account. This may include your profile picture, display name, username/profile ID, access tokens, and sent posts. Additionally, we can access the content of your posts and engagement data (such as click-through rates, likes, reshares, impressions, and public share counts), to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
YouTube:
Twaali may enable you to connect a YouTube channel with your Twaali account, in which case we will obtain certain information from Google and YouTube regarding your account. This may include your profile picture, display name, profile ID, access tokens, and current videos. Additionally, we can access details of your videos and your engagement data (such as click-through rates, likes, reshares, impressions, and public share counts), to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
LinkedIn:
Twaali may enable you to link a LinkedIn profile with your Twaali account, in which case we will obtain certain information from LinkedIn regarding your account. This may include your profile picture, display name, username/profile ID, access tokens, and sent posts. Additionally, we can access the content of your posts and engagement data (such as click-through rates, likes, reshares, impressions, and public share counts), to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
Pinterest:
Twaali may enable you to connect a Pinterest page or profile with your Twaali account, in which case we will obtain certain information from Pinterest regarding your account. This may include your profile picture, display name, username/identifier, access tokens, and sent posts. Additionally, we can access the content of your posts and engagement data (such as click-through rates, likes, reshares, repins, impressions, and public share counts), to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
Google Business Profiles:
Twaali may enable you to connect a Google Business Profile with your Twaali account, in which case we will obtain certain information from your Google Business Profile regarding your account. This may include your profile picture, display name, username/profile ID, access tokens, and sent posts. Additionally, we can access the content of your posts and engagement data (such as click-through rates, likes, reshares, impressions, and public share counts), to the extent permitted by applicable law. Rest assured, this data will be used by Twaali only to provide you with anticipated services and will not be disclosed to any third party.
Personal Information Automatically Obtained from Your Interactions with the Service:
Cookies:
We use cookies to enhance your browsing experience on our website. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies, but this may affect certain features of our website. Additionally, we use cookies to collect website usage data and improve our services. Session cookies are deleted when you leave our website, while persistent cookies remain on your device after closing the browser. We use both types of cookies to analyze user interactions, monitor website traffic, and improve our services. Most web browsers accept cookies by default.
Log Data:
When you use our service, our servers automatically collect information sent by your browser, known as “Log Data.” This may include your IP address, browser type, visited websites, search terms, and clicked ads. This data aids us in analyzing and improving our services.
Links to Other Websites:
Our website includes links to other websites. However, these links do not imply endorsement, authorization, or affiliation with third-party websites. We do not control these external sites and are not responsible for their content, privacy practices, or security policies. Third-party websites may have their own privacy policies and may collect personal information through cookies or other means.
Use of Information:
We use the collected information for the following purposes:
Enhancing our services and providing personalized experiences.
Efficiently processing orders and transactions.
Communicating with you about products or services aligned with your interests.
Analyzing data to understand how our services are used.
Managing social media accounts and providing additional digital services.
Posting content, comments, or messages on social media platforms.
Providing customer support for inquiries and concerns.
Ensuring the security of our service.
Managing relationships with customers, service providers, and partners.
Complying with relevant legal requirements, industry standards, and our internal policies.
Enforcing agreements related to our services and supporting our legal rights.
Sharing of Information:
We may disclose your information to third parties in the following cases:
With service providers who support our business operations, such as hosting and maintenance, error monitoring, bug fixing, performance monitoring, billing, customer relationship management, database storage and management, and direct marketing campaigns, also if required by law or to protect our rights.
In the event of mergers or acquisitions, where your information may be transferred as part of assets, we can share your personal information with these third parties, but strictly as necessary to perform these functions and provide these services. Furthermore, we authorize these third parties to adhere to privacy and security standards when processing personal information on our behalf.
Information Security:
Twaali employs robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and other security protocols.
While we strive to protect your information, we cannot guarantee absolute immunity from unauthorized access, viewing, disclosure, alteration, or destruction, despite our comprehensive administrative, physical, and electronic safeguards. However, we are committed to complying with applicable legal requirements to ensure information security.
In the event of legally required disclosures of breaches compromising the security, confidentiality, or integrity of your electronically stored unencrypted personal information, we will promptly notify you. This notification will be facilitated via email or prominent posting on our site, ensuring swift communication and transparency. These notifications will be carried out as quickly as possible and without unreasonable delay, balancing legitimate law enforcement needs with the necessity to assess the breach scope and restore data system integrity. Additionally, we will comply with any other disclosures mandated by applicable law.
Furthermore, we take measures to either delete your personal information or de-identify it when it is no longer necessary for the purposes it was processed for unless legal obligations require its retention for a longer period. Our retention period determination considers various factors, including the type of products or services you have availed or requested, the duration and nature of our relationship with you, the likelihood of your renewed engagement with our offerings, the operational impact of deleting certain information, and legal retention requirements and statutory limitations.
Your Rights:
You have the following rights concerning your personal information:
Right of Access: You can request a copy of the personal information we hold about you.
Right of Rectification: You can request the correction of inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal information under certain circumstances.
Right to Object: You can object to processing your personal information for legitimate reasons.
Right to Data Portability: You can request the transfer of your personal information to another party.
Where legally required, we obtain your consent to process certain personal information collected via cookies and similar technologies or used to send direct marketing communications, or other processing activities requiring consent. If we rely on consent to process your personal information, you retain the right to withdraw it at any time and at no cost. Your withdrawal will not affect the legality of processing conducted prior to this withdrawal.
To update your preferences, request removal from our mailing lists, delete your account, or exercise your rights under applicable law, please contact us using the details provided in the “Contact Us” section below.
Children’s Privacy:
Our services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian aware that your child has provided us with personal data, please contact us at ([email protected]). If we learn that we have collected personal data from anyone under 16 without parental permission verification, we will take steps to remove that information from our site.
If consent is required as a lawful basis for processing your information, and your country requires parental consent, we may seek consent from your parent or guardian before collecting and using this information.
Changes to the Privacy Policy:
We reserve the right to update this privacy policy periodically. Any significant changes will be reported by posting the policy on our website. We encourage you to review this policy frequently to stay informed about our privacy policies.
In the case of material changes affecting your rights or obligations under these amendments, we will make reasonable efforts to inform you of these changes. For example, we may send a notification to your email address, and any questions or concerns can be addressed via email. Your continued use of the service after implementing the updated privacy policy indicates that you have read, understood, and agreed to the current version of this policy.
General Data Protection Regulation (GDPR) and UK Data Protection Laws:
The European Union’s General Data Protection Regulation (GDPR), implemented on May 25, 2018, represents a significant advancement in creating a more secure and safe online environment. Twaali sincerely supports the core principles of the GDPR and dedicates itself to incorporating privacy by design approaches. We strive to minimize the collection and retention of specific personal information whenever possible.
Our privacy policy outlines limited situations where the collection of personally identifiable information is necessary. Generally, this includes cases such as requiring an email address to log into Twaali or a social media username to manage your account.
At Twaali, we are committed to protecting your personal data and complying with the EU’s General Data Protection Regulation (GDPR). User rights include the following:
Your Rights under GDPR:
Right of Access:
You have the right to request confirmation from us on whether we are processing your personal data. You can request a copy of the personal data we hold about you and understand how it is used.
Right of Rectification:
You have the right to request the correction of inaccurate personal data we hold about you. You may also request completing incomplete data if relevant for purposes for which we process your data.
Right to Erasure (Right to be Forgotten):
You have the right to request the deletion of your personal data under certain conditions, such as:
When the data is no longer necessary for the purposes it was collected for.
If you withdraw your consent and there is no other legal basis for processing the data.
If you object to the processing and there are no overriding legitimate grounds for the processing.
If your data was unlawfully processed.
If erasure of the data is required to comply with a legal obligation.
Right to Restrict Processing:
You have the right to request the restriction of processing your personal data under the following circumstances:
If you contest the accuracy of the data until its accuracy is verified.
If the processing is unlawful but you prefer restriction over deletion.
If we no longer need the data, but you require it to establish, exercise, or defend legal claims.
If you object to processing based on legitimate interests, pending verification of whether our reasons override yours.
Right to Data Portability:
You have the right to request the transfer of your personal data that you provided to us to another service provider in a structured, commonly used, and machine-readable format. This right applies when processing is based on your consent or a contract and is carried out by automated means.
Right to Object:
You have the right to object to the processing of your personal data based on our legitimate interests. You can also object to the processing of your data for direct marketing purposes.
Legal Basis for Processing:
We process your personal data based on one of the following legal grounds:
Your consent: When we request your explicit, prior consent to process your personal data.
Performance of a contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Compliance with legal obligations: When we are legally required to process your data.
Legitimate interests: When processing is necessary for our legitimate interests, provided they are not overridden by your fundamental rights and freedoms.
Data Transfers Outside the EU:
We may transfer your personal data to countries outside the European Union. In such cases, we will take the necessary steps to ensure your data is protected in accordance with the General Data Protection Regulation (GDPR), including using standard contractual clauses or relying on other recognized transfer mechanisms.
Exercising User Rights:
To exercise your rights under the GDPR or ask any questions regarding our privacy policy, please contact us at [[email protected]].
Policy Updates:
We may update this privacy policy from time to time to comply with legal or operational changes. We will notify you of any significant changes by posting the updated policy on our website.
Contact Information:
If you have any questions or concerns regarding this privacy policy or our data practices, you can contact us via email at [[email protected]].
As a UK-based company, we are subject to UK data protection regulations and laws. For more information on data protection and your rights, you can also visit the Information Commissioner’s Office (ICO) website [https://ico.org.uk/].
Contact Us:
Twaali is the entity responsible for processing your personal information. If you have any questions or concerns regarding this privacy policy or wish to exercise any of your rights, please contact us at:
Email: [email protected]
Address:
71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom.